This article is for incoming Spring 2024 and Future Students.

Fall 2023 and prior students, please see instructions and package codes from this article:

CastleBranch Overview For Students (Fall 2023 and Prior Students)

 

About CastleBranch

Azusa Pacific University has partnered with CastleBranch, one of the top ten background check and compliance management companies in the nation to provide you a secure account to manage your time sensitive school and clinical requirements. After you complete the order process and create your account, you can log in to your account to monitor your order status, view your results, respond to alerts, and complete your requirements.

You will return to your account by logging into castlebranch.com and entering your username (email used during order placement) and your secure password.

 

Steps to Order from CastleBranch

• Go to https://www.castlebranch.com/ and click on Place Order. 
• Enter in the Package Code (see below) and hit Submit
• Follow the instructions on the next page.

• Once you have signed up for the account, please go into your CastleBranch account and complete the new requirements and any renewals as soon as possible to expediate the clinical placement process. 

Packages Codes for Clinical Requirements and Background Checks

Use these codes depending on the program and campus that you are enrolled in.

 

Program	Campus	Package Code
RN to BSN	All	ZU12
ELM	Monrovia	ZU18
ELM	Inland Empire	ZU19
Traditional Undergraduate BSN	Azusa	ZU20
Upper-Division Transfer	Monrovia	ZU21
Upper-Division Transfer	High Desert	ZU22
Upper-Division Transfer	Inland Empire	ZU23
Advanced Practice	All Campuses	ZU13
Healthcare Administration & Leadership		ZU14
MSN Nursing Education		ZU15
Doctor of Nursing Practice (DNP)		ZU16
Doctor, Research-focused (PhD)		ZU17
Continuing Education		ZU24
Masters of Public Health		ZU25
Masters in Healthcare Administration		ZU29

 

Changing Package Codes

If you sign up for the wrong package code, simply contact CastleBranch ask them to transfer your account to the correct package code.

*ELM students: Once you move to a post-licensure program, please contact CastleBranch and request that they move your account to the new program you are in (see package code above). 

You may need to resubmit documents to the new package code requirements. You can use the "My Documents" section of your account when re-submitting the items, as a copy of anything already submitted to CastleBranch will be stored there.

 

CastleBranch does not guarantee the transfer of the items during moves. Those that move from sponsor to sponsor (AZ03 accounts to ZU08 accounts) will always be prompted to resubmit. The students can retrieve their previously submitted documents in their account under the "my documents" section and the folder corresponding to their previous tracker's name. They can use those items to resubmit directly from their account as needed.

Drug Screenings

Drug Screenings have different package codes. Please only sign up for the drug screening based on the site specific instructions and any instructions from your clinical placement coordinator or program manager.

CB Bridges

Some clinical sites require the use of CB Bridges. If you are informed you need to sign up for CB Bridges, follow these instructions: Information on how to sign up for CB Bridges

Additional Information

• Required Personal Information

  • In addition to entering your full name and date of birth, you will be asked for your Social Security Number, current address, phone number and e-mail address.

• Immunizations

  • Document trackers provide secure online storage for all of your important documents. At the end of the online order process you will be prompted to upload specific documents required by your school for immunization, medical or certification records.

• Viewing Results

  • Your results will be posted directly to your Castle Branch  account. You will be notified if there is any missing information needed in order to process your order. Although 95% of background check results are completed within 3-5 business days, some results may take longer. Your order will show as “In Process” until it has been completed in its entirety. Your school's administrator can also securely view your results online with their unique username and password.

 

Need Help with CastleBranch?

Video FAQ Link

For help with your myCB account, you can access helpful video FAQs about:

• Obtaining and entering a package code
• Order placement and payment options
• Forgot username/password

Or you can log in to your myCB account and select the orange “Need Help” button to access helpful video FAQs about:

• Account details
• To-Do List Requirements
• Background checks or drug testing
• Document Center or Message Center

STILL NEED HELP WITH myCB?

Chat with us through your myCB account or call our User Experience Specialists at 888.723.4263.

 

BEAT THE RUSH AND SECURE YOUR FUTURE.

Make the smart move and upload your documents and requirements early to avoid potential delays and backups later in the season as more and more students do the same. Documents can take 7-10 business days to review. Re-reviewing new uploads can add an additional 7-10 business days. Please make sure to upload documents as soon as possible. 

 

NO ONE’S PERFECT.

On average, one out of every four uploads is rejected at first for not meeting the hospital’s or school’s program requirements. So build in a buffer for yourself to adapt and respond.

 

SKIP THE PHONE QUEUE 

If a document you uploaded gets rejected, don’t worry – there is an easy way to fix it without waiting in a call queue for customer support. For any item marked “Rejected,” simply click on the “+” sign next to the requirement to view helpful guidance and the recommended next steps. 

Questions about Clinical Placement?

• Pre-licensure Students: email [email protected]
• Advanced Practice Students: Email didactic faculty or program director
• DNP Students: email DNP Clinical Residency Coordinator or Program Manager